Screenshots are one of the most important and helpful items for resolving any issues you may have experienced while playing with us. Minor details that might seem unimportant can be useful clues for our engineering team, and help them solve your problems more quickly.
It is very important that the screenshots show the entire screen where you are playing on Black Diamond Casino, so please do not crop the images before sending them to us. We must be able to see all tabs that were open when the issue occurred, the clock, other programs that were running, etc.
The more information we see, the faster your inquiries will be solved.