Troubleshoot your Internet Connection
Low download speed will result in slow gameplay or loading issues. Let's take a look at your internet speed by following this guide:
1. Open your browser and visit Speedtest.net or use any speed test app or website that you prefer.
2. Click the "Go" button.
3. Wait while Speedtest.net calculates your ping, download speed and upload speed.
4. Results will appear once Speedtest.net finishes calculating your ping, download speed and upload speed.
5. Compare the result of Speedtest.net to your subscribed speed.
6. If your download speed based on the test is substantially lower than your subscribed speed, please contact your Internet Service Provider (ISP) for assistance.