If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:

Use the latest version of your internet browser. We recommend following browsers:

For steps on how to update your browser, please check these links:

Clear your browser Cache.

Use Hardware Acceleration in your browser:

Follow also these additional Troubleshooting steps:

If you have tried all of the steps listed above and your game still is not loading, click here to get in touch with us.