Why am I unable to access the Tennis Tournament building?

UPDATE 6/3/26Good news, Farmers! This issue has been successfully resolved. You can now access the event by clicking on the Tennis Tournamen...

Why can’t I load the game on Chrome and keep getting the Launcher pop-up?

We’ve received reports from players who are unable to load the game and are repeatedly seeing the Launcher pop-up on Google Chrome. We apolo...

Why can’t I load the game on Firefox and keep getting the Launcher pop-up?

We’ve received reports from players who are unable to load the game and are repeatedly seeing the Launcher pop-up on Mozilla Firefox. We apo...

Why can’t I load the game on Edge and keep getting the Launcher pop-up?

We’ve received reports from players who are unable to load the game and are repeatedly seeing the Launcher pop-up on Microsoft Edge. We apol...

Why did some of my Neighbors become Level 1?

We would like to clarify that, by game design, this automatically happens when a player becomes inactive for a long time. However, you will ...

How do Sticker Sets and Lottery Tickets work?

We have received reports that some Farmers are having difficulties collecting Sticker Sets and Lottery Tickets for the 14th Anniversary even...

Why can't I load the game and keep getting the Launcher pop-up?

⚠️Farm not loading? A browser update may have changed your settings! Fix it here: Chrome | Edge | Firefox We h...

Why can't I log in through zyngagames.com?

⚠️Farm not loading? A browser update may have changed your settings! Fix it here: Chrome | Edge | Firefox UPDATE 4/3/26Howdy, Farm...

Why is my game screen dark or tinted, missing buttons, or showing “Whoops-a-Daisy” errors?

UPDATE 3/11/26Howdy Farmers! We are happy to share that these issues have been resolved. You should be able to load your farm again without ...

Where is my Tractor from the Season Pass or Elite Pass?

We would like to clarify that after purchasing the Season Pass or Elite Pass, the Tractor will be automatically added to your inventory. Ple...

Why can't I access the game with my Mac computer?

⚠️Farm not loading? A browser update may have changed your settings! Fix it here: Chrome | Edge | Firefox Upda...

Where is the Celtuce Crop?

We are aware that some players are seeking the Celtuce Crop, as it is required for the Water Works Wonderland Quest. We apologize for any in...

Why am I not receiving the Prize Shovels and Certificates I claimed from the Activities tab?

We would like to clarify that Prize Shovels and Certificates are not obtainable from the Activities tab. The posts for it are just an invita...

Game Issues Recent Updates

Update (5/21/25)We are aware that some players are experiencing issues while playing the game. Here are the following issues that our team ...

Why am I getting an authentication dialog before loading my game?

We are receiving reports that some farmers are getting an authentication dialog before continuing to load the game on the Zyngagames platfor...

Why am I unable to subscribe to VIP in the game?

Howdy, Farmers!We wanted to let you know about the VIP subscription in the game. As of June 6, 2024, the VIP subscription is no longer avail...

The FarmVille 2 Launcher is very slow or does not start at all. Is this a bug?

If you are experiencing issues with the game's launcher, please click here in order to contact us and provide us with as much information as...