The Personal Data Request Portal (privacy.zynga.com) has been designed to help you download or delete your game account data 

For details on information Zynga collects and stores, please see our Privacy Policy

Account Data Request 

If you would like to request a copy of your game account data, follow these simple steps: 

  1. Open the game settings and click on the “Privacy Settings” button. 

     

  2. A dialog box will appear from which you will have to select “Access My Data” to request for you Account Data.

      

  3. Another dialog box will appear with your Player ID and Player PIN. Once the data is verified, please select “Make a player data request”, which will redirect you to the Zynga Privacy Policy page. 

      

  4. You get redirected to the Privacy Policy page, as shown below. Please click on the “Request Personal Data” button.



  5. Your request is now pending. Data copy downloads normally take a few hours to a few days. 



  6. To check on the status of your request, you can sign back into the Personal Data Request Portal at any time using your Player ID and PIN. Or you can request to be notified by email when your download is ready.

     

Account Deletion Request 

If you would like to request deletion of your game account data, follow these steps:

  1.  Select the Privacy Setting option in the Game settings dialog box. 

     

  2. Click on “Delete My Data”. 

      

  3. Click on the “Yes” button in the confirmation dialog box.

      

  4. You will be redirected to the Helpshift page. Read the account deletion information carefully. If you still want to delete your account, click the box indicating your understanding and then click Continue.

      

  5. To confirm deletion, click the box, select a reason, and then click Delete My Account.

     

  6. Your account deletion request is now pending. We aim to complete deletion requests within 30 days of the request. If you wish to cancel your account deletion request, you can do so for up to 7 days by clicking Cancel Account Deletion or returning to the Player Data Request Portal and signing in with your Player ID and PIN.



  7. If you choose to cancel your account deletion request, please allow up to a day for your cancellation request to be fully processed. During this time, you may be blocked from playing the game.