We are aware of an issue affecting our Nintendo Switch players attempting to log into a previously registered email-based, STAR WARS: Hunters™ account in "Settings" -> "Account" tab -> "Update Your Account" on the Nintendo Switch version of the game. After selecting "Update Your Account" and entering the email address associated with the account you wish to retrieve, our system then sends a confirmation code via email. Unfortunately, upon entering this confirmation code on the "Verify Account" screen, the "Cancel" and "Submit" buttons will become greyed out, causing some players to attempt to re-enter the confirmation code, and leaving the player stuck on this screen.

If your game enters this state, you will be unable to proceed further or go back to the previous menu. Neither "Resend Code" or re-entering the confirmation code will resolve this. You will then need to return to the Nintendo Switch home menu by pressing the Home button (marked with a house-shaped icon on your device) and then press "X" to "Close Software" and confirm. You can then relaunch the game. Upon relaunching STAR WARS: Hunters™, the game will function normally, but you will still be using the default Nintendo Switch-based STAR WARS: Hunters™ account.

To link your pre-existing account to your Nintendo switch, please contact our Player Support Team. To expedite the process, please provide the Player ID numbers for both accounts. Your Player ID numbers are listed on the "Account" tab in "Settings" in all versions of the game. Please note which Player ID number is the "old" account number associated with the progress and items you wish to retrieve, and which Player ID number is the "new" one currently on your Nintendo Switch, which you will no longer wish to use. They can then update the account data and you will be all set.

We apologize for this inconvenience, and we are working to resolve this issue in a future update. Thank you for your patience and understanding.