If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:
 
Check your Internet connection 
 
  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.
 
Restart your device 
 
Restart your app by force-closing it
 
Make sure you have the latest version of your app installed 
 
Force close unnecessary background apps
 
If you have tried all of the steps listed above and your game still is not loading,  click here to get in touch with us.