How do I restore my saved progress?

Marie and the rest of the gang are more than happy to help you in restoring your Farm to its most updated state. If your original Farm is co...

My game is not loading? What should I do?

If your game is not loading, it is important to try following the basic troubleshooting steps found on the links below: iOS: http://zy...

Why does my Farm look different today?

You can play FarmVille 2: Country Escape Farm on both your smart phone and your tablet! Just be aware that you can only have one Country Esc...

Why do I get stuck with the "You're Almost Home - Connecting to Network" message?

When I try to sign into Facebook, I get stuck on a screen that says "You're Almost Home - Connecting to Network".  ...

Troubleshooting steps for iOS

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: C...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

Troubleshooting steps for Windows Phone

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: ...

Troubleshooting steps for Microsoft Store apps on Windows PC

Restart the app completely. Type “Task Manager” in Windows search bar. You’ll see the Task Manager app, just click on it to open.Select the ...

What does "Oops! This Farm is linked to another account." mean?

When I try to sign in to Facebook, Game Center or Google+ within the game, I get this error: "Oops! This farm is linked to another ac...

Facebook Connect issues on iOS

First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

Why am I getting an Error Codes 0x80073cf0 and 0x803F8001 when I login to Microsoft Store or download an app?

The codes 0x80073cf0 and 0x803F8001 are errors with the Microsoft Store. It could be caused by the store cache, incomplete downloaded apps, ...

Why am I having issues selling or buying goods?

Now, here are some tips for you:  Depending on the current demand, some items may sell faster than others.​ To help increase your ...

Why are most of the items in the Market sold out?

We have been receiving reports of items being sold out as soon as it is posted in the Market. After careful investigation, we found out that...

How do I force close the game on iOS?

For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

How do I download and activate events?

Ensure that you have the latest game version installed on your mobile device by visiting the respective platform's app vendor. For Appl...

How do I update my game on iOS?

For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the Upcoming Automatic Updates / ...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

How do I Install Amazon Appstore/Underground for Android Phones?

Zynga Games are now available in Amazon! In order to enjoy games and get started, you might want to try and check the following walk throu...

How do I turn off notifications on iOS?

Tap on the Settings icon on your Home screen. Tap on the Notifications Center, then scroll down to find "FarmVille 2." Tap to access the gam...

How do I turn off notifications on Android?

If you are using an Android device, open Settings and then open Apps. After that, look for FarmVille 2: Country Escape. You'll see a small c...

How do I take a screenshot on iOS?

Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS device. This ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a s...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

How do I take a screenshot on Windows Phone?

Begin by getting whatever you want to take a screenshot of onto the screen of your Windows Mobile device. This could mean browsing to a part...

Why is my game offline?

Make sure your game has the latest version.  Please see the steps on how to get the latest game updates from the links below: ...

How can I sync my game progress?

Use your Phone while on the go and your Tablet at home? We know that playing FarmVille 2: Country Escape on multiple devices is Fun!To make ...

Why am I experiencing crashing issues lately?

Make sure your game has the latest version installed. Please see the steps from the links provided below: For iOS: http://zynga.my/1Uel...

Are you getting a Content Update Pop Up Error?

If you're experiencing an issue with the "Content Update", please force-close your app or follow the troubleshootings steps found on the li...

Important Update: Android 4.3

Dear Players,This is an important notice if you are currently playing FarmVille 2: Country Escape on a device that operates using Android 4....