Why am I getting an error message when trying to connect to Facebook?

UPDATE:We're glad to inform you that this issue is now fixed for the remaining platforms as well with the force upgrade. You can now connect...

Why can't I load or access the market or chat feature in the game?

Update: We're delighted to let you know that you can now load and access both the Market and Chat feature in the game without any problems.T...

Why am I experiencing several issues after the game update?

We are receiving reports that some players are experiencing issues in the game after the update. Our team is already aware of this and is cu...

Why am I having display issues in the game?

Hi Farmers, We are receiving reports that some of our players are experiencing display issues in their game. Our Studio team is already awar...

Why did I receive a consent popup asking for permission to track me?

Did you receive a popup in your game requesting you to allow personalized ads on your iOS device?We have collected some information for you ...

Why can't I connect to certain features of the game?

Update: We are glad to inform you that the below issues have been resolved. We appreciate your patience while we worked to fix these issues....

Why is my game stuck in the content downloading screen?

We are receiving reports that some players are unable to complete the Content update or even load the game. To resolve this, please force-cl...

Why am I experiencing game issues recently?

We are receiving reports that some players are experiencing one of the following issues:Various Boat Race issues (cannot progress, cannot ac...

Why can't I access the new Animal Park feature?

We are receiving reports that some of our level 50 and above players are unable to access the Animal Park and are still prompted to reach le...

Why did my Barn, Silo, and Seaway Storehouse storage capacity decrease?

We are receiving reports from some players that their Barn, Silo, and Seaway Storehouse storage capacity suddenly decreases its capacity. Th...

Why does my Sophia's crafting orders not counting towards the Boat Race?

We are receiving reports that crafting orders at Sophia’s Tasting Table are not counting towards the Boat Race. We believe that the reason w...

Why am I unable to collect/harvest animals/crops in the game?

We understand that some players are encountering issues with collecting items from crops/animals in the game. Our team is already aware of t...