Why am I unable to see the Animal Park icon?

We are getting reports that certain players cannot view the Animal Park icon.Don't worry, all your animals are doing well, and we are addres...

When does the next Fest start?

The 11th Year Anniversary Celebrations for FarmVille 2: Country Escape will start in April, starting with the Birthday Fest on 1st April.

I am experiencing issues with Sweetheart Soiree's Event items and Event Points. What do I do?

We are receiving reports from some players that they're experiencing the following issues in their game:Event items have disappearedEvent Po...

Why are Celestial event items not dropping in Prosperity Box?

We have received reports that players face challenges in advancing at the event, as event items aren't dropping despite multiple attempts.&n...

Why am I having difficulty collecting rewards from the Country Club?

We have received reports that players have difficulty loading or collecting rewards from the Country Club. We apologize for the inconve...

Why am I having difficulty connecting to Facebook on Windows?

We are aware that some farmers who are playing on Windows are having difficulty connecting the game to Facebook.We'd like to let you know th...

Why are there some players that are higher than level 299?

We have received reports that some players are appearing to be higher level than level 299. We are slowly rolling out new levels to all the ...

Why can't I see the event's timer?

We have received reports that players are unable to see the timer for the event after activating it. We would like to clarify that the timer...

Why am I receiving the Unlimited Speed Seed from my Subscription on a different day?

We are receiving reports that some players are not getting their Unlimited Speed Seed as part of their Subscription. The free Unlimited Spee...

Why did my Barn, Silo, and Seaway Storehouse storage capacity decrease?

We are receiving reports from some players that their Barn, Silo, and Seaway Storehouse storage capacity suddenly decreases its capacity. Th...