'After updating the game, I see a black screen and I'm unable to play! Is this a bug?'

Yes.If you are seeing a black screen after updating your game, please try the following in order to resolve it:-Disconnect from the internet...

Why am I receiving the Unlimited Speed Seed from my Subscription on a different day?

We are receiving reports that some players are not getting their Unlimited Speed Seed as part of their Subscription. The free Unlimited Spee...

Why am I unable to send or receive Speed Seeds in the game?

We are receiving reports that some players are experiencing issues with sending or receiving Speed Seeds in the game. Our team is already aw...

Why is my game stuck in the Content Update screen?

We are receiving reports that some players are unable to complete the Content Update or even load the game. To resolve this, please force-c...

Why am I experiencing game issues recently?

We are receiving reports that some players are experiencing one of the following issues:Various Boat Race issues (cannot progress, cannot ac...

Why did my Barn, Silo, and Seaway Storehouse storage capacity decrease?

We are receiving reports from some players that their Barn, Silo, and Seaway Storehouse storage capacity suddenly decreases its capacity. Th...

Why does my Sophia's crafting orders not counting towards the Boat Race?

We are receiving reports that crafting orders at Sophia’s Tasting Table are not counting towards the Boat Race. We believe that the reason w...

Why is Spring Fest not available in my game?

We understand that some of you may have noticed that not everyone has access to the new Spring Fest feature yet. We want to assure you that ...