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Billing Phone Support Hotline Coverage

Why didn’t I receive purchased currency on my mobile device?

What forms of payment can I use to purchase virtual goods?

What is Rich Pass?

What is Rich Pass Gold?

How long does a Gold upgrade last?

Can I win real money?

How do I set the bet amounts?

I have run out of Coins. Do I get more free ones?

What is the Bingo Club?

Rich REWARDS

Daily Race Event

New and improved Lucky Pet!

What are the perks of a Lucky Pet?

How do I level up my Lucky Pet?

What is Elite?

How do I join Elite?

Where can I Find Elite?

What is the Profile feature?

Do I need to be connected to Loyalty Lounge?

Will my changes sync to my other game profiles connected to Loyalty Lounge?

What is Rich! Collections?

How can I collect Cards?

What are the rewards?

What is a Cruise Crew?

How do I collect mementos?

How are the rewards shared?

How do I manage my account?

How do I find my ZID?

How do I contact Customer Support?

My game is not loading? What should I do?

I am having loading issues when on Cellular Data Mode. What can I do?

Why are my friends missing?

What is Loyalty Lounge (LL)?

What are Loyalty Lounge levels?

How do I sign up and start earning points and benefits?

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Personal Data Requests

What is Vault Blast?

How do I open a Vault once I earn it?

Can I purchase Gems?

Cha-Ching! Big Win VIP Sweepstakes - Terms and Conditions

Hit it Rich! - July 2025 VIP Sweepstakes - Terms and Conditions

Hit it Rich! - Zynga’s Legendary Journey Sweepstakes - Terms and Conditions