How do I manage my account?
Account & Settings
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Billing Phone Support Hotline Coverage
Billing
How do I uninstall and re-install Java Runtime Environment?
Technical Help
What is Rich Pass?
Rich Pass
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What forms of payment can I use to purchase virtual goods?
Why didn't I get the promotion?
More
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What is Rich Pass Gold?
How long does a Gold upgrade last?
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Can I win real money?
How do I set the bet amounts?
I have run out of Coins. Do I get more free ones?
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What is the Bingo Club?
Rich REWARDS
Daily Race Event
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New and improved Lucky Pet!
What are the perks of a Lucky Pet?
How do I level up my Lucky Pet?
👨🎓
What is Elite?
How do I join Elite?
Where can I Find Elite?
👦
What is the Profile feature?
Do I need to be connected to Loyalty Lounge?
Will my changes sync to my other game profiles connected to Loyalty Lounge?
What is Rich! Collections?
How can I collect Cards?
What are the rewards?
🛥️
What is a Cruise Crew?
How do I collect mementos?
How are the rewards shared?
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How do I find my ZID?
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My game is not loading? What should I do?
Why are my friends missing?
Why is my game having loading issues?
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What is Loyalty Lounge (LL)?
What are Loyalty Lounge levels?
How do I sign up and start earning points and benefits?
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Official X Page (formerly Twitter)
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Personal Data Requests
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What is Vault Blast?
How do I open a Vault once I earn it?
Can I purchase Gems?
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Cha-Ching! Big Win VIP Sweepstakes - Terms and Conditions
Hit it Rich! - July 2025 VIP Sweepstakes - Terms and Conditions
Hit it Rich! - Zynga’s Legendary Journey Sweepstakes - Terms and Conditions
