- Clear your cache. You do not need to clear your cookies or history. Click here for instructions.
- Close your other internet applications, especially any file-sharing applications or concurrent streaming videos.
- Use a plug-in (Ethernet) network connection rather than wireless.
- If you are not already, maximize your browser window size to the full screen
Troubleshooting steps for Web browsers
Last Updated: 10d
If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice.
If refreshing does not result in your game loading properly, try the following troubleshooting measures:
Use Google Chrome or Mozilla Firefox as your default browser.
We suggest that you use Google Chrome or Mozilla Firefox for the best gameplay experience. We also recommend that you always make sure that you are using the latest version of your browser.
These are the latest versions of recommended browsers that support Zynga games:
Note: There are several documented issues surrounding Internet Explorer (IE) and Flash content. We do not recommend IE as your browser.
Troubleshooting Your Browser Performance
TIP: Rather than disabling the software, you can create an exception for the social networking platform on which you play our games. Please refer to your software's documentation or help information for instructions.