My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:   Ch...

Why are my friends missing?

We are receiving reports that players are missing friends in their friends' list or request list. Here are some workarounds to help you get ...

Why is my game having loading issues?

We've heard many of you are having problems loading the game on your web browser. We have identified this as an issue with Flash, and to hel...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a sc...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...