My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:   Ch...

Why are my friends missing?

We are receiving reports that players are missing friends in their friends' list or request list. Here are some workarounds to help you get ...

Why is my game having loading issues?

We've heard many of you are having problems loading the game on your web browser. We have identified this as an issue with Flash, and to hel...

Troubleshooting steps for Web browsers

If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does no...

What is Cache and how do I clear my Cache?

Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...

What are the recommended system requirements?

Whether this is your first time playing or you're an avid online gamer, it's important to find the right browser and Internet connection to...

How do I take a screenshot or screen video on my computer?

Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...

How do I enable JavaScript?

Zynga games utilize JavaScript which is a client side technology. This means that the actual processing of some of the things that happen wi...

How do I find my browser version?

FirefoxClick the Menu button  > Help  > About Firefox  or for older versions:Click Help on the menu bar > ...

How do I uninstall and re-install Java Runtime Environment?

The Java Runtime Environment (JRE) is a common component in modern internet browsing and is used for many things, including playing games! ...