We understand that you have requested a charge reversal for a transaction made on the Apple's Appstore.

 

However, Zynga does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through iOS  payment platform.

If you have a Billing related issue about your purchase, please contact iTunes Support by clicking here for further assistance. 

You can also click “report a problem” on the receipt that iTunes sent in your email for the purchase made.