We have a solution to this concern and to rectify this, players would need to download our latest build in the App Store or Google Play.
Words with Friends on Google Play: Please Click Here
Words with Friends on Apple Store: Please Click Here
Words with Friends on Google Play: Please Click Here
Words with Friends on Apple Store: Please Click Here
In particular, if you play Words with Friends on multiple devices – like a phone and a tablet - you may need to update to the newest version on both devices.