To better assist you with any issue in the game, we kindly ask you to gather the following information when contacting Support:
  • Your correct ZID
  • Your Device ID
  • Exact error message if you receive any
  • Exact Coin total after an error occurred
  • Bet amount placed 
  • Machine played in 
  • Date and time of day
  • (Optional) Screenshot of your game display immediately after the issue occurred (speeds up our investigation!)