Why is Wizard of Oz Slots leaving Facebook?

Facebook is sunsetting its "Canvas" gaming platform. To make sure you don't lose access to your favorite slots, we’ve built a brand-new, ded...

What is Facebook Canvas, and why is it shutting down?

For many years, our game has lived on a part of Facebook called the Canvas. This was a special "window" in your web browser that allowed our...

Will I lose my Coins or my Level?

Not at all! Your progress, wallet balance, and VIP status are all tied to your account. To ensure you keep your progress, when you log in to...

Help! The game won't load on Facebook anymore. Did I lose everything?

Don't worry, your progress is safe. Facebook has officially retired the Canvas gaming platform, but your account is ready and waiting for yo...

Why should I play on the website instead of just downloading the mobile app?

Downloading the mobile app has its benefits, and you can play ti on-the-go wherever you are! With that said, the Zynga Website offers the hi...

I played on Facebook before, but I want to use my new email address. Can I merge them?

We currently cannot merge two different accounts. If you log in with an email that is different from the one on your Facebook account, you w...

Will my VIP status stay the same?

Yes! Your VIP status and all associated benefits move with you.

I logged in and I'm back at Level 1! What happened?

This usually happens if you log in with a new email instead of your existing account. Please log out and select "Sign in with Facebook" to p...

I’m getting a "Multiple Sessions" warning. Am I being hacked?

No, you are safe! This just means the game is still open on Facebook in another tab or device. You cannot play on both Facebook and Zynga We...

Why are some slots machines no longer available on Facebook?

As we transition from the Facebook Canvas platform to the superior Zynga Website, we are required to manage our game infrastructure and reso...

Why can't I see the newest slot machines on Facebook?

As we transition from the Facebook Canvas platform to the superior Zynga Website, our development team is no longer able to support the laun...

I noticed some events are missing from my Facebook game. Is this a bug?

No, it is not a bug. As we transition from the Facebook Canvas platform to the superior Zynga Website, certain weekly and daily events are n...

I’m clicking "Sign in with Facebook" but nothing is happening!

Please check if your browser is using a Popup Blocker. Because the Facebook login opens in a new window, some browsers might block it automa...

I use an older computer. Which browsers can I use to play on the new site?

Our new site is compatible with the most up-to-date versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. As long a...

Why do I have to enter a 6-digit code to log in via email?

This is a security feature to keep your account safe! When you enter your email, we send a one-time code to your inbox to verify it’s really...

Is it safe to enter my credit card on the new site?

Yes, use Stripe, which has the highest certification in the payments industry. Secret Code: When you pay, Stripe turns your card number...

Is the bonus on the website really better than Facebook?

Yes! Because we are moving away from Facebook's fees, we pass those savings directly to you with every purchase made on Zynga Website.

I usually save my payment info on Facebook. Do I have to re-enter it?

Yes, for your first purchase on the Zynga Website, you will need to enter your payment details. This is because we use a different checkout ...

I saw a 20% bonus advertised, but I only see 10%. Why?

Our bonuses are dynamic! While we offer a baseline 10% bonus for playing on Zynga Website, we often increase this to 15% or 20% during speci...

I’m a high-level player; can I get a walkthrough of the new site?

Absolutely! We’re happy to get your VIP representative reach-out to schedule a phone call to walk you through the login process and answer a...

I heard about a coin bonus for moving—is that real?

We are offering significant coin incentives for our VIPs to help them settle into their new home at the Zynga Website! The specific amount i...

I am a VIP. Do I get anything special for moving?

Absolutely. In addition to the standard migration bonuses, we are offering a 1st Purchase VIP Bonus and exclusive FREE early access to our n...

I’m having trouble with the transition; who can I talk to?

As a valued VIP, you have a dedicated support team. We can arrange a personal call to walk you through your first login and answer any quest...