Claims of missing chips are often the result of an active poker feature that consumes a small portion of winnings from the communal pot. Outlined are poker features that commonly result in misconceptions of missing chips.
Table rake - Similar to comparative online poker games, Zynga Poker institutes a small percentage table rake on cash games and tournaments. This small amount helps us keep the game economy balanced and the game competitive.
Hand Strength Meter (HSM) - When activated, the HSM will help gauge the strength of your poker hand.
NOTE: For the time being, HSM fee is free!
Steps to disable the HSM:
- Web - Click on the meter below the betting controls to enable/disable the feature between hands.
- Mobile - Tap on the meter below your whole cards (It is faint) to enable/disable the feature between hands,
If you would like a member of the support team to further investigate a missing chip claim, please submit a support incident.