It is rare for chips to simply go "missing." Bad beats and losing hands are often the most common causes of chip disappearances. Zynga poker ensures cards will always be dealt at random, however, there is never a guarantee specific hole cards will always win.

Claims of missing chips are often the result of an active poker feature that consumes a small portion of winnings from the communal pot. Outlined are poker features that commonly result in misconceptions of missing chips.

Table rake - Similar to comparative online poker games, Zynga Poker institutes a small percentage table rake on cash games and tournaments. This small amount helps us keep the game economy balanced and the game competitive.

Hand Strength Meter (HSM) - When activated, the HSM will help gauge the strength of your poker hand.

NOTE: For the time being, HSM fee is free!

Steps to disable the HSM:
  • Web - Click on the meter below the betting controls to enable/disable the feature between hands.
  • Mobile - Tap on the meter below your whole cards (It is faint) to enable/disable the feature between hands,

Tournament Buy-in Fee - Similar to the the table rake, the tournament buy-in fee is a percentage of the pot total and helps keep the tournament environment balanced and competitive.

If you would like a member of the support team to further investigate a missing chip claim, please submit a support incident.