My game is not loading? What should I do?

This is an uncommon occurrence but may happen during times of network outages and instability issues with an old version. If you encounter ...

How do I contact Zynga Poker Customer Support?

MOBILE 📱Using a mobile device, Customer Support can be accessed through the game settings.Access the game settings by tapping the Gear ⚙ bu...

Troubleshooting steps for Web browsers

If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does no...

Troubleshooting steps for iOS

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: C...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

What is Cache and how do I clear my Cache?

Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...

What are the recommended system requirements?

Whether this is your first time playing or you're an avid online gamer, it's important to find the right browser and Internet connection to...

How do I take a screenshot or screen video on my computer?

Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...

How do I find my browser version?

FirefoxClick the Menu button  > Help  > About Firefox  or for older versions:Click Help on the menu bar > ...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I update my game on iOS?

For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the Upcoming Automatic Updates / ...

How do I force close the game on iOS?

For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

How do I take a screenshot on iOS?

Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS device. This ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a s...

Facebook Connect issues on iOS

First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

Troubleshooting steps for Microsoft Store apps on Windows PC

Restart the app completely. Type “Task Manager” in Windows search bar. You’ll see the Task Manager app, just click on it to open.Select the ...

How do I submit Java error logs?

Java Error Logs can be used to identify potential issues that may cause your game to work incorrectly. By providing this information to our ...