My game is not loading? What should I do?

This is an uncommon occurrence but may happen during times of network outages and instability issues with an old version. If you encounter ...

How do I contact Zynga Poker Customer Support?

MOBILE 📱Using a mobile device, Customer Support can be accessed through the game settings.Access the game settings by tapping the Gear ⚙ bu...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a sc...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

How do I submit Java error logs?

Java Error Logs can be used to identify potential issues that may cause your game to work incorrectly. By providing this information to our ...