Purchase Failed on Google Play

If you’ve received a purchase failed error when attempting to purchase on your Android device, please update the Google Play Store on your d...

Billing Phone Support Hotline Coverage

You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...

What forms of payment can I use to purchase virtual goods?

In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors. We acce...

Why didn’t I receive purchased currency on my mobile device?

If you made a purchase and didn't receive your credits, please note that it may take up to 2 hours for your purchase to arrive in your game....

Why didn't I get the promotion?

You may have received a limited-time pop-up window for a promotion or sale in your game or on the add coin or cash page of the game. Promoti...

Will I be charged sales tax?

Many areas apply taxes to your Zynga purchases. If your area applies taxes to your Zynga purchase, the price displayed on the purchase pag...

How can I safely purchase Zynga Game Currency?

The only safe and secure way to purchase Virtual Currency (e.g. Farm Cash, Poker chips, Slot coins, etc.) is directly through our games.Each...

Earn Cash Offers, how can I contact TapJoy Support?

Zynga has partnered with TapJoy to provide exclusive offers that allow you to earn Game Cash for your favorite games! If you feel you have ...

How do I redeem an Apple (iTunes) Gift Card and use the credits in my game?

An iTunes Gift Card is an alternative method of purchasing game credits. Below you can find information on how you can redeem and use your c...

How do I manage subscriptions purchased through Google Play on Android?

Follow these steps to view, change, or cancel your subscriptions:On your Android device:Open the Google Play Store app.Tap the Menu button i...

How do I view my purchase history?

If you need to access your recent purchases on your devices, click on the link below based on the payment system you've used to make a purch...

How do I add, change, or remove my payment methods?

Please visit the links below to learn how to manage your payment information on the payment system or device you are using to make a purchas...

How do I enable additional security on my device for making purchases?

You can require a password for every purchase to help prevent accidental purchases on your device from apps and games. Below are links on ho...

How do I request a refund?

Apple Refund Request Zynga does not have the ability to process refunds for iTunes Appstore transactions since purchases made are throu...

What does "Free to Play" game mean?

Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...

Introducing Zynga Store

What is the Zynga Store?The Zynga Store is the official online marketplace for Zynga Poker, Hit it Rich! Slots and The Wizard of Oz Slots.Wh...

How do I add, change, or remove my payment methods on Zynga Store?

To add/change your payment method on Zynga Store, please follow the steps below:Click on the Select Payment drop-down in the buy pop up wind...

How do I view my purchase history on Zynga Store?

Each purchase you’ve completed will generate an email receipt.In order to locate your purchases made in your game, you may access your purch...

How do I edit my Facebook (VIP) subscription payment method?

Some games and apps offer subscriptions that allow you to set up a monthly recurring payment. If you've set up a subscription, you can cance...

How do I connect my game to make a purchase on the Zynga Store?

To make a purchase on the Zynga Store, you must first sign into your player account.To do this, open the default browser on the mobile devic...

How do I connect my game to make a purchase on the Zynga Store?

To make a purchase on the Zynga Store, you must first sign into your player account.To do this, open the default browser on the mobile devic...

How do I view my purchase history on Zynga Store?

Each purchase you’ve completed will generate an email receipt.In order to locate your purchases made in your game, you may access your purch...

How do I add, change, or remove my payment methods on Zynga Store?

To add/change your payment method on Zynga Store, please follow the steps below:Click on the Select Payment drop-down in the buy pop up wind...