Official Facebook Fan Page
Community
Why didn’t I receive purchased currency on my mobile device?
Billing
How do I contact Customer Support?
Account & Settings
How do I link my accounts?
Loyalty Lounge
What is Wonka’s VIP League?
Wonka’s VIP League
What is Loyalty Lounge (LL)?
iOS payment issue with iPads on iOS version 18.2.1 - 1/17/2025
Billing Phone Support Hotline Coverage
What forms of payment can I use to purchase virtual goods?
More
What is Invite Friends?
How can I access Invite Friends?
What are the benefits of inviting friends?
What is Big Win Blitz?
How does the event work?
How long does the event last?
What is the Lightning Streak feature?
How many challenges do I have to complete to activate the benefits?
What if I fail a challenge?
What is the Truffles Trail feature?
How do I get a Truffle?
How to earn more Truffles per Dollar?
What is an OOMPA PASS?
How do I access the Oompa Pass?
How long does a season last?
What is a SWEET PASS?
How do I access the Sweet Pass?
What is a POP PASS?
How do I access the Pop Pass?
What is a RACE PASS?
How do I access the Race Pass?
What is Weekly Dash - New Race?
How do I enter the Promotion Zone?
How do I score points?
How do I access Wonka’s VIP League?
How can I participate in the league?
What happens if I am unsuccessful in making a purchase on the webstore?
What is a webstore for Willy Wonka Slots?
How do I access Wonka's webstore?
What are Wonka's Marvelous Minigames?
Where do I play Wonka's Marvelous Minigames?
How do I play the Minigames?
What is Wonka's Treasure Hunt?
How do I access Wonka's Treasure Hunt?
How do I collect Candy from the mines?
What is Sugary Stack?
How can I access Sugary Stack?
What are the benefits?
What is BonBon Voyage?
How do I access BonBon Voyage?
How do I progress on the feature?
What is Level Express?
How do I access Level Express?
How long does Level Express last?
What is Sweet Expedition?
How do I access Sweet Expedition?
How do I complete the challenges?
What is a Berry Bear Bank?
How can I access the bank?
What happens when my Berry Bear Bank is under construction?
What is Daily Wrappers PLUS?
How do I access Daily Wrappers PLUS?
What are the benefits of purchasing Daily Wrappers PLUS?
What is Magic Win?
What are the benefits of Magic Win?
How do I activate the Magic Win?
What is a Premium Pass?
How long does one season last?
What are the different types of Challenges?
What is the Wheel of Sweetness?
How do I access Wheel of Sweetness?
How do I get a Bonus Wheel?
What is Wonka’s Adventure Labs?
Where do I play Wonka’s Adventure Labs?
How do I access the Lab?
What is Wonka Slots Club?
What has changed in the All-New Wonka Slots Club?
How do I participate in the Wonka Slots Club?
Get Set Race!
What is Daily Wrappers?
What are Daily Challenges?
How do I complete Weekly Milestones?
Introduction to Candy Pop
How do I collect picks?
Why is my accumulator bar disabled?
Welcome to WonkaVentures!
Completing Big Pictures, Set and Albums
Collecting Extra Stars
What is the Player's Choice World?
How do I unlock the Player's Choice World?
How do I unlock the rooms in the Player's Choice World?
What are Charlie's Challenges?
What is Golden Ticket?
What are Wonka Bars?
How do I get Wonka Bars?
Can I win real money?
How do I set the bet amounts?
I have run out of coins. Do I get more free ones?
What is Profile feature?
Do I need to be connected to Loyalty Lounge?
Will my changes sync to my other game profiles connected to Loyalty Lounge?
How do I play Wonka’s Weekly Dash?
What is Help Oompa Loompas?
How do I find a World or Room?
My game is not loading? What should I do?
Why is my Watch to Earn feature disabled after updating to iOS 11?
Troubleshooting steps for iOS
How and when do I post my accomplishments to Facebook?
Where can I view my accomplishments on Facebook?
How do I sync my Game?
What is the Truffles Feature?
How will I be rewarded?
What are Loyalty Lounge levels?
How do I sign up and start earning points and benefits?
What is Wonka's Perks?
Where do I find Wonka's Perks?
What are Coupons and Promo Codes?
Terms of Service
Privacy Policy
Personal Data Requests
What is the Trophies feature?
What Trophies can I collect?
How do I check my current Trophy rank?
What is Tumbling Treats?
How do I collect more Treats?
How do I access Tumbling Treats?
What is Jackpot Happy Hour?
How do I access the Jackpot Happy Hour event?
What are the benefits of this event?
What is Bill’s Candy Streak?
How do I access Bill’s Candy Streak?
What is a Challenge?
What is Time Trials?
How do I access Time Trials?
How do I start a round, and how many times can I play a round?
WILLY WONKA’S TUMBLER GIVEAWAY SWEEPSTAKES - TERMS AND CONDITIONS
ZYNGA’S VIP SHOPPING SPREE SWEEPSTAKES - TERMS AND CONDITIONS
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