If the purchase still doesn't appear in the game, contact our customer support by clicking the "Contact Us" button located at the bottom of the page and one of our Billing specialists will be able to assist you. Make sure to provide the following information about your purchase in order to further our investigation:

You should include the package amount and the approximate time you purchased the package.
Your player ID/UID or ZID:

a. Locate the "Setting" widget within your game.
b. Look for the “About” button.
c. You should be able to locate your ZID, Player, or Device ID.

A screenshot of your purchase receipt which is not in pending status with your payment provider or the error you’re receiving.