If you are experiencing difficulties in receiving your rewards when watching offer videos in your game, when using your iOS device (using iOS 11), try the troubleshooting steps below:

1. Launch the 'Settings' App from your phone

2.  Select  'Privacy'

3. Scroll down and tap 'Advertising'

4.Turn 'Limit Ad Tracking' to 'OFF'

Please refer to our privacy policy for further information.