How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I update my game on iOS?

For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the Upcoming Automatic Updates / ...

Troubleshooting steps for iOS

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: C...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

How do I take a screenshot on iOS?

Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS device. This ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a s...

Facebook Connect issues on iOS

First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

How do I force close the game on iOS?

For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...

My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:   Ch...

Why does my game stop loading at 17%?

To help you connect faster to your game, please go through the following steps: Close all apps that are running on your...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

Troubleshooting steps for Web browsers

If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does no...

What is Cache and how do I clear my Cache?

Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...

How do I take a screenshot or screen video on my computer?

Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...

How do I find my browser version?

FirefoxClick the Menu button  > Help  > About Firefox  or for older versions:Click Help on the menu bar > ...