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Technical Help
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My game is not loading? What should I do?
If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue: Ch...
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Troubleshooting steps for Web browsers
If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does no...
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What is Cache and how do I clear my Cache?
Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...
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How do I take a screenshot or screen video on my computer?
Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...
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How do I find my browser version?
FirefoxClick the Menu button > Help > About Firefox or for older versions:Click Help on the menu bar > ...
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