Apple Refund Request

Zynga does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through the iOS payment platform.

If you have a Billing-related issue with your purchase, please contact iTunes Support by clicking here for further assistance.

To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund.

App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support on this link:

Apple’s Support link: https://support.apple.com/contact

Amazon Refund Request

Zynga does not have the ability to process refunds for Amazon Appstore transactions since purchases made are through Amazon’s payment platform.

If you have a Billing-related issue with your purchase, please contact Amazon Support by clicking here for further assistance.

For Facebook or Google Purchase, please contact our customer support by clicking the "Contact Us" button located in the upper right-hand corner and one of our Billing specialists will be able to assist you.

Make sure to provide the following information about your purchase to further our investigation:
  1. The exact amount of the items you purchased, the approximate time of your purchase, and receipt confirmation numbers.
  2. Your player ID/UID or ZID:

    a. Locate the "Setting" widget within your game.
    b. Look for the Help icon or Player Support icon.
    c. You should be able to locate your ZID, Player, or Device ID at the bottom.
  3. A screenshot of your purchase receipt which is not in pending status with your payment provider or the error you’re receiving.