Billing Phone Support Hotline Coverage

You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...

Why didn’t I receive purchased currency on my mobile device?

If you made a purchase and didn't receive your credits, please note that it may take up to 2 hours for your purchase to arrive in your game....

What forms of payment can I use to purchase virtual goods?

In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors. We acce...

Will I be charged sales tax?

Many areas apply taxes to your Zynga purchases. If your area applies taxes to your Zynga purchase, the price displayed on the purchase pag...

How do I redeem an Apple (iTunes) Gift Card and use the credits in my game?

An iTunes Gift Card is an alternative method of purchasing game credits. Below you can find information on how you can redeem and use your c...

How do I request for a refund?

Apple Refund RequestZynga does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through the...

What does "Free to Play" game mean?

Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...

Purchase Failed on Google Play

If you’ve received a purchase failed error when attempting to purchase on your Android device, please update the Google Play Store on your d...