Billing Phone Support Hotline Coverage
You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...
In-App Purchase Bundle Types
In Dawn of Titans you have the option to purchase additional gems if you so desire! They come in various Gem pack shapes and sizes. For exam...
Where can I find the Bundle Items I bought?
From time to time, players will be offered random bundles in the game. Depending on the contents of the package, items will directly go to c...
What forms of payment can I use to purchase virtual goods?
In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors.We accept pay...
Why didn't I get the promotion?
You may have received a limited-time pop-up window for a promotion or sale in your game or on the add coin or cash page of the game. Promoti...
Why didn’t I receive purchased currency on my mobile device?
If you made a purchase and didn't receive your credits, please note that it may take up to 2 hours for your purchase to arrive in your game....
Will I be charged sales tax?
Many areas apply taxes to your Zynga purchases. If your area applies taxes to your Zynga purchase, the price displayed on the purchase pag...
How do I buy Gems?
First, tap the Red Gem symbol located at the top right corner of the screen. The Gems screen will open, where you can select and buy Gems....
I spent real money on Gems but they haven't arrived yet. What can I do? (iOS)
Undelivered gem purchases are quite a rare occurrence, but it can sometimes take up to 24 hours for a purchase to appear in your game. ...
What does "Free to Play" game mean?
Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...
Dawn of Titans is a "Free to Play" game. What does that mean? (Android)
Many of today's top mobile games are classed as "Free to Play". Free to Play means just that: you can download and play the whol...
I accidentally spent real money on Gems. Can I get a refund? (Android)
We're aware that sometimes mistakes happen, and occasionally unauthorized or accidental real-money purchases do happen. If you wish to apply...
How do I redeem an Apple (iTunes) Gift Card and use the credits in my game?
An iTunes Gift Card is an alternative method of purchasing game credits. Below you can find information on how you can redeem and use your c...
How do I request a refund?
Apple Refund RequestZynga does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through the...
How do I view my purchase history?
If you need to access your recent purchases on your devices, click on the link below based on the payment system you've used to make a purch...
How do I add, change, or remove my payment methods?
Please visit the links below to learn how to manage your payment information on the payment system or device you are using to make a purchas...
How do I enable additional security on my device for making purchases?
You can require a password for every purchase to help prevent accidental purchases on your device from apps and games. Below are links on ho...
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