Billing Phone Support Hotline Coverage

You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...

I didn't receive my bonus gold when I bought it from the shop!

The gold and cash pack values shown in the store includes the bonus. For example, the VIP Vault has a base value of 2000 gold; this plus the...

Is it possible to block real-money purchases? (iOS)

Apple provides the ability to block all in-app purchases unless a pin-code is entered first. Follow the instructions below to enable this f...

Is it possible to block real-money purchases? (Android)

Yes - it's possible to block most accidental or unauthorized purchases made on Google Play unless a PIN is entered first. For instructions ...

What does "Free to Play" game mean?

Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...

What forms of payment can I use to purchase virtual goods?

In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors.We accept pay...