Why doesn't my Ninja give me a High Five?

Unfortunately the Ninja will not always give you a High Five after completing a task.  

Why does my Ninja need to sleep?

Everyone needs to sleep to perform at their best, and Ninjas are no different. In fact, sleep is so important that Sensei will reward you if...

My Ninja got stuck. How can I free him? (iOS)

Sometimes your Ninja might do something silly and get himself stuck. If this happens, you can help your Ninja out by fully closing the app. ...

My Ninja got stuck. How can I free him? (Google Play)

Sometimes your Ninja might do something silly and get himself stuck. If this happens, you can help your Ninja out by fully closing the app.&...

Why was my previous quest completed automatically when I haven't played in a few days?

Your Ninja likes to keep busy even when you're not around. If you leave him for long enough, sometimes he'll finish quests on his own!  ...

How do I stroke the Ninja's head?

To stroke your ninja's head, first place you finger on the ninja's head, then rub it, making sure you don't take your finger off from the sc...

Why do I stop earning XP while playing with my Ninja?

To improve your Ninja's skills, you need to make sure he's experienced in a variety of disciplines. So, while playing with your Ninja is imp...

Why can't I earn XP from the Holiday Items?

The Ninja cannot gain XP from any of the Holiday Items. These items are gifts for the Ninja to have fun with over the winter season!   ...

Where can I find the Settings menu?

To access the settings menu, first tap the up-arrow icon at the bottom right of the screen to reveal the Ninja Kit. From here, tap the Cog i...

How do I remove the snow from the environment?

To remove the Snow from the Ninja's environment, you need to fully close the App.   To fully close Clumsy Ninja on iOS 6 or earlier, fo...

How do I remove the snow from the environment? (Google Play)

To remove the Snow from the Ninja's environment, you need to exit then reload Clumsy Ninja.  

Why can't I earn XP from the Toy Box Items?

The Toy Box items give the Ninja a chance to stop worrying about his training and enjoy himself. Experiment with different combinations of T...

How do I fully close Clumsy Ninja? (iOS)

To fully close Clumsy Ninja on iOS 6 or earlier, follow these steps:  Return to the iOS home screen  Double tap the Home bu...

How do I fully close Clumsy Ninja? (Google Play)

To fully close Clumsy Ninja: Open your Android settings menu Select the Applications or Apps option. Th...

How do I save my photos?

The photos you take of your Ninja do not save automatically. After you take each photo, you'll need to make sure you hit the 'save' button, ...

Why doesn't my Ninja get up when I return to the game?

It sounds like the Ninja has drunk a Jelly potion while you weren't looking. Don't worry - he'll be back on his feet as soon as the effects ...

How do I move the Ninja around?

There are two ways to move your Ninja around the environment:   Tap anywhere on the ground. A white circle will appear, and the Ni...

Where do I submit a request?

Your email address * Subject * Description * Please enter the details of your request...