Billing Phone Support Hotline Coverage

You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...

How do I buy Gems and Coins?

Tap the purple and white cross symbol located at the top right corner of the screen. The  Gems & Coins  screen will open, wher...

What forms of payment can I use to purchase virtual goods?

In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors.We accept pay...

Why didn’t I receive purchased currency on my mobile device?

If you made a purchase and didn't receive your credits, please note that it may take up to 2 hours for your purchase to arrive in your game....

Will I be charged sales tax?

Many areas apply taxes to your Zynga purchases. If your area applies taxes to your Zynga purchase, the price displayed on the purchase pag...

How do I redeem an Apple (iTunes) Gift Card and use the credits in my game?

An iTunes Gift Card is an alternative method of purchasing game credits. Below you can find information on how you can redeem and use your c...

What does "Free to Play" game mean?

Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...