We are happy to confirm that this issue has now been resolved. Any players who were affected will be comepsation via the player inbox today. 

We're sorry for any inconvenience this may have caused you and we thank you again for your patience and understanding.

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We are receiving reports that the Bronze Crate was swapped with a Gold Key Crate. Also, players are not getting a Loyalty Reward after spinning five (5) times. 

We're sorry for the inconvenience. Our team is looking into this, and we'll share any updates on this article.

Thanks for your support and understanding.