UPDATE:

We're glad to share that we have successfully resolved this issue. The Elegant Synergy Bespoke Showdown, which wasn't intended to be part of the game, has been removed.

Thanks for your patience and understanding.

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We've been receiving reports that the players have started with 0 Trophies again when participating in the rerun of the Elegant Synergy Bespoke Showdown. Other players cannot receive the rewards until they acquire the same Trophies they previously had. This showdown should not be available on your map and will be removed. 

We're sorry for the inconvenience. Our team is working to fix this, and we'll share any updates on this article.

Thanks for your patience and understanding.