How do I view my purchase history?

If you need to access your recent purchases on your devices, click on the link below based on the payment system you've used to make a purch...

Billing Phone Support Hotline Coverage

You can access our Billing support by using the contact option from within your game application, and one of our Billing specialists will be...

Why didn’t I receive purchased currency on my mobile device?

If you made a purchase and didn't receive your credits, please note that it may take up to 2 hours for your purchase to arrive in your game....

I bought something with real money and it never arrived! (iOS)

First, please be aware that purchases can occasionally take up to 24 hours to appear on your device - if it's been less than 24 hours since ...

I get the message “You must purchase the app that this item is for before you can purchase the item” when trying to buy something with real money (iOS)

Do you use multiple accounts in iTunes? This error appears when you try to buy an item in-game with real money, using with a different accou...

Is it possible to block real money purchases? (iOS)

If you're worried about unauthorized purchases being made on your account, don't worry: you can enable security features in iOS to block pur...

Is it possible to block real money purchases? (Android)

It is possible to block most accidental or unauthorized purchases made on Google Play, by making sure that the password prompt appears befor...

Will I be charged sales tax?

Many areas apply taxes to your Zynga purchases. If your area applies taxes to your Zynga purchase, the price displayed on the purchase pag...

Why didn't I get the promotion?

You may have received a limited-time pop-up window for a promotion or sale in your game or on the add coin or cash page of the game. Promoti...

What forms of payment can I use to purchase virtual goods?

In addition to accepting major credit cards and PayPal when purchasing, we also accept payment from several payment processors.We accept pay...

How do I redeem an Apple (iTunes) Gift Card and use the credits in my game?

An iTunes Gift Card is an alternative method of purchasing game credits. Below you can find information on how you can redeem and use your c...

How do I add, change, or remove my payment methods?

Please visit the links below to learn how to manage your payment information on the payment system or device you are using to make a purchas...

How do I enable additional security on my device for making purchases?

You can require a password for every purchase to help prevent accidental purchases on your device from apps and games. Below are links on ho...

How do I request a refund?

Refund requests should be submitted to the original payment processor (ex. Apple for purchases made in-app on an iOS device), as provided be...

What does "Free to Play" game mean?

Many of today's top mobile games are classed as "Free to Play". Free to Play means just that - you can download and play the whole game comp...