Why can't I claim my Daily Streak rewards?

Update 14.08.2025Further to our update from yesterday, we can confirm that we will not be granting any missing rewards as these can be colle...

Why is my Wings of Devotion event able to lock in different cars?

We're aware that some players can lock in different cars for the Wings of Devotion event. We apologize for any inconvenience and are working...

Why are the current events missing from my map, while the Crew Hangout is inaccessible?

We've been receiving reports from some players that the current events have gone missing on their map, while other players are required to u...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impac...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...

Why is my "Complete Prestige Cup" task not counting?

Our team is aware that the Race Pass task "Complete Prestige Cup" is not counting properly for some players.We apologize for any inconvenien...

Elite Tuners: Chapter 3 Update

We’ve noticed in Elite Tuners: Chapter 3 that you are currently able to complete without needing to upgrade your car. This was a mistake an...

Why are ads not working?

May 5th 2020: Good news! This issue has been fixed as part of our latest 2.11.1 update, which is available to download now. Please download...

Why can't I connect to Live Races?

We have received reports that some players are having issues connecting to Live Races. Unfortunately there are known connectivity issues out...

Why are the in-game ads not working?

If you are playing on iPad, we're aware that some players are experiencing issues with in-game ads for rewards. While the team investigates ...