Why can't I claim my Daily Streak rewards?

Update 07/10/2025We are happy to let you know that you can now claim the Daily Streak rewards without any issues. Please visit the page agai...

FULLY RESOLVED: Multiple Issues with Elite Showdown

Hi there,We can confirm that the issue with Showdown related Race Pass Tasks has now been fully resolved. We recommend to manually close and...

RESOLVED: Why is my Trophy count resetting in the Power of the Road: Domination 3 Showdown?

Hi there, we can confirm that this issue has now been resolved. Please manually close and reopen your game and you will now be able to earn ...

Why can't I see Ashleigh's Tuner Pit on the map?

We've been receiving reports from some players that Ashleigh's Tuner Pit is missing on their map. To access this event, please ensure that y...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impac...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...

RESOLVED Crew RP Not Adding Correctly

We are happy to confirm this issue has now been resolved. Once again, apologies for any confusion and inconvenience this may have cause...

Why is my "Complete Prestige Cup" task not counting?

Our team is aware that the Race Pass task "Complete Prestige Cup" is not counting properly for some players.We apologize for any inconvenien...

Elite Tuners: Chapter 3 Update

We’ve noticed in Elite Tuners: Chapter 3 that you are currently able to complete without needing to upgrade your car. This was a mistake an...

Why are ads not working?

May 5th 2020: Good news! This issue has been fixed as part of our latest 2.11.1 update, which is available to download now. Please download...

Why can't I connect to Live Races?

We have received reports that some players are having issues connecting to Live Races. Unfortunately there are known connectivity issues out...

Why are the in-game ads not working?

If you are playing on iPad, we're aware that some players are experiencing issues with in-game ads for rewards. While the team investigates ...