RESOLVED Crew RP Not Adding Correctly

We are happy to confirm this issue has now been resolved. Once again, apologies for any confusion and inconvenience this may have cause...

RESOLVED Why have the Colorado Showdown crates disappeared?

ResolvedWe are happy to confirm this issue has now been resolved. We highly recommend for you to install our latest 4.8 update to see these ...

Colorado Showdown Issue

UPDATEWe can confirm that this issue has now been resolved. Once again, please accept our sincerest apologies for any inconvenience caused.T...

Why can't I see the Duality Cup on my map?

We are aware that some players have not been able to find the Duality Cup on their map.This is because the Duality Cup is a re- run of the p...

Why am I unable to connect or is receiving a Red Wifi sign?

Update: We can confirm that this issue has now been resolved. You should not be seeing the Red Wi-FI signal anymore.Once again, please ...

Which cars can I lock-in for the Tuner Pack Event?

The following cars that can be locked in and used for the latest Tuner Pack Event are:RWB Porsche 911 (993) (Green version with Purple ...

Best of Tuner Pack Event Display Issue

We are aware of a display issue with the ongoing Tuner Pack Event. We understand that the cars being displayed are not Legend cars, causing ...

American Road Trip Master Builders: Kelly & Son Chevrolet Bel Air Sport Coupe ‘Executioner’

There is currently a display issue on the introduction panel for New York American Road Trip Master Builders: Kelly & Son Chevrolet...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impac...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...