European Invitational Italian Royalty Duality Event Delay

The European Invitational Italian Royalty Duality Event will be delayed by a day and will now start on 25.05.2023.We apologise for any incon...

Where is my Maserati MC20?

We're aware that the Maserati MC20 is currently unavailable for players and has been replaced by a Mini Cooper S in their garage.  Our ...

Where is the Gold Key Gacha for EI Ferrari Duality?

The Gold Key Gacha for EI Ferrari Duality has moved and can now be found in the Italian Royalty Duality tab in Rare Imports. You can fi...

Lock-in preview issue for Supersport Syndicate 2

We're aware of an issue when previewing the required cars list in the upcoming Supersport Syndicate 2. It will  incorrectly direct you ...

Where is Motorsport Madness on the map?

Update: We're happy to confirm that our Team have resolved this issue and Motorsport Madness should now be available on your map. Once ...

Why is my Trophy count resetting or not calculating correctly in the Elite Showdown?

Update: We can confirm that this issue has now been resolved. Anyone affected by this issue will be compensated over the next 24hrs. On...

4.5 Issues

We are aware that some players are experiencing issues with the latest 4.5 build of CSR 2. These include:Infinite Loading Screen Race P...

Why is my game not loading?

UPDATE - Our team have confirmed they have successfully fixed this issue. It may require you to force close your app mutliple times to see t...

Why is my Trophy count resetting or not calculating correctly in Elite and Championship Showdown?

 Our team is aware that the Trophy count in Elite and Championship Showdown keeps resetting or not showing correctly in the current Sho...

Why am I unable to claim the free BMW M2 (G87) Coupé "M Performance"?

We are aware that some players are unable to claim the free BMW M2 (G87) Coupé "M Performance" as intended as the first lock-in car for The ...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impact...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...