Why am I unable to access the Royal Coachbuilders Duality Cup?

We've been receiving reports that players are experiencing black screen or several issues when trying to access the Royal Coachbuilders: Dua...

Why am I experiencing several issues after updating to 3.4?

UPDATE – 01/10/2021Racers, following on from the below message, we are pleased to confirm that all fixes are now deployed and are working th...

Why am I unable to connect in the game?

We are glad to inform you that the issue is now fixed. You should now be able to connect in the game after restarting the app.--------------...

Why didn't I receive the Ultra SP Boost after completing race 26 of Royal Coachbuilders?

We've received reports that players did not get the 300% Ultra showdown points boost from the Royal Coachbuilders event after completing rac...

Pro-Leagues - Issue with Match Making

We are glad to inform you that the issue is now fixed. You should now be able to start matchmaking and compete with other racers again! Apol...

Why can't I lock in specific cars for the Test of Endurance?

We've been receiving reports that players are unable to lock in their cars or are incorrectly locking in different cars for the Test of Endu...

Why is it possible to complete only 20 races instead of the usual 60 in the Evo Cup?

We are aware of a bug with the Nürburgring, Duality and Evo Cup event. This bug allows players to go straight to the Evo cup, and only need ...

Why am I unable to see the Green Hell event on my map?

We've been receiving reports that players are unable to locate the Green Hell as the first event of CSR 2 Europe Series. No worries, as play...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

(RESOLVED) Why am I required to use 2020 SUBARU BRZ tS in the Weekly Elite Cup?

This issue is now resolved and players should be able to participate with Lancer Evolution Final Edition. Thank you for your patience and un...

Why is the Bentley Continental GT3 so fast?

We are aware of an issue with the Bentley Continental GT3 being overpowered.While we have fixed this issue, we apologize for any inconvenien...

[RESOLVED] Daily Goals - Why do I see lesser goals?

This issue is now resolved. Thank you for your patience and understanding.------------------------------------------------------------------...

Samsung A11 - Webview and Google Chrome update required

It has come to our attention that some players regularly face game crashes due to older versions of the Webview App on their Android phones....

America Series - So, what’s changing?

We know that the America Series can be an intense journey and we understand that you love trying to win as many races and prizes that you po...

Pro Leagues - NEW Ultra SP Boost (BETA) - Why don't all players have this?

We will be introducing a new 24 hour 300% SP Boost, in the upcoming 24 hours in Santa Palma and The Sound of the Wind (rerun). The boost its...

Sound of The Wind Event Re-run

Our team noticed there was a bug with the difficulty during the original run of Sound of the Wind event and this has now been fixed for the ...

Why do I not get free crates for the Elite Tuner Chapters, I have completed?

With the 3.1 update release, players will only have access to free Elite Tuner crates during each chapter. When the main chapter is complete...

Why have the Weekly Elite Cup rewards changed?

We have heard from many of you that you want more ways to earn Elite Tokens. With this in mind, we have recently rebalanced some on the rewa...

America Series Support Gifts - Tokens and Car

To get you started for the upcoming American Series we have credited your account with 150 America Series Tokens, as a support gift. These a...

Petah's Crate Display Error

There is currently a display issue on the Petah's Crate introduction panel. It displays crate costing BUY NOW, this is purely a display issu...

Why did I receive a consent popup asking for permission to track me?

Did you receive a popup in your game requesting you to allow personalized ads on your iOS device?We have collected some information for you ...

Elite Tuners: Chapter 3 Update

We’ve noticed in Elite Tuners: Chapter 3 that you are currently able to complete without needing to upgrade your car. This was a mistake an...

Why can't I purchase the Toyota Supra MKIV Varis?

We're aware that the Toyota Supra MKIV Varis is currently on display in the dealership. Unfortunately, this is a mistake and the car is only...

Weekly Elite Trials - Missing Yellow Elite Parts

Update 21/01After much investigation our Game Team have discovered that this issue is more complicated than first expected and still require...

What happened to the Gold Daily Trials?

We understand that some of our players have reported that the Gold Daily Trials are currently not available. This was an intentional change ...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why have you made changes to the way RP capping works?

We recently made some changes to the RP cap limit to remove some of the unnecessary complexity and confusion surrounding it. Players no long...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some of the players are having an issue with the abnormal timer of the game feature like cars and upgrades for example. We ...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...