Why is Izzy's Tuner Challenge missing on my race map?

We apologize if you could not find the Izzy's Tuner Challenge on our race map or unable to claim the free car.  We are sure you're all ...

Why am I unable to participate in the Race Pass?

We are aware that some players are unable to see the Race Pass, and can confirm that all players will see this in due course. We need to sen...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why have you made changes to the way RP capping works?

We recently made some changes to the RP cap limit to remove some of the unnecessary complexity and confusion surrounding it. Players no long...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impact...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...

Why am I seeing a Red Wi-Fi symbol?

UPDATEWe are glad to inform you that this issue is now fixed. Please try to force close the app, reload the game and ensure that you're conn...

Why am I not receiving items from my purchases?

We are aware that some players are experiencing issues with receiving items from purchases, and would like to take this opportunity to apolo...