Why is the game showing me a different Stage 6 upgrade from what I receive in the inventory for the ongoing Prestige Cup?

Our team has confirmed that all participating players will still receive a Stage 6 upgrade for their locked-in car. However, the pop-up mess...

Why is the Championship Showdown not working?

UPDATE:We're glad to inform you that this is already fixed. You can now access the Championship Showdown without any problem.Thanks for your...

Why is the game showing me a different Stage 6 upgrade from what I receive in the inventory?

UPDATE:Our team has confirmed that all participating players will still receive a Stage 6 upgrade for their locked-in car. However, the pop-...

Why am I unable to close the Pop-up message for Race Pass?

UPDATE:We're glad to let you know that this is already fixed, and players should now be able to collect the rewards accordingly. Please relo...

Why am I unable to participate in the current season of Race Pass?

We know you're looking forward to the new Race Pass. However, we will be rolling out the Season Pass slowly as we want to minimize the chanc...

Why am I getting an incorrect Stage 6 and inaccurate lock-in cars in Duality Cup?

UPDATE:We're glad to inform you that we have fixed this issue. You should now be able to fit the Stage 6 upgrades to the correct car model. ...

Why am I unable to claim the free Pagani Utopia?

We've been receiving reports that players are unable to claim the free Pagani Utopia after tapping the "Claim now" button through the news t...

Why am I seeing a different Supercar Science event from the other players?

We noticed some players find it very difficult to finish the Supercar Science event and win the prize car. We are trying out a few changes t...

Why are some players not receiving the Milestone Car?

We've been receiving reports that the Milestone Reward for the recently concluded Season has yet to arrive. Not to worry!  There m...

Server Issues 08/06/2022

UPDATE: We're glad to let you know that our servers are up and you should be able to access the game online now. We thank you for your patie...

Why am I unable to participate in the current season of Jerry's Challenge?

We’ve been receiving inquiries from players that are unable to see the current Jerry's Challenge on their map. We're certain that you are al...

Why can I not see the crates for Chevrolet Ringbrothers Uncle Sam or Valkyrja Camaro?

UPDATE:We're delighted to inform you that the issue is already fixed. The corresponding Gacha will now be unlocked depending on the 4th car ...

Why am I seeing different events from other players?

We noticed that some players are having difficulty participating & completing any Duality events. So to make it a bit easier, players wi...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working after updating to 3.7.1. ...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

What happened to the Gold Daily Trials?

We understand that some of our players have reported that the Gold Daily Trials are currently not available. This was an intentional change ...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why have you made changes to the way RP capping works?

We recently made some changes to the RP cap limit to remove some of the unnecessary complexity and confusion surrounding it. Players no long...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some of the players are having an issue with the abnormal timer of the game feature like cars and upgrades for example. We ...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...

[UPDATE: ISSUE RESOLVED] Server Issues 09/24/2022

Update:Good news! The game outage has now been resolved, and you can now access the game again.Please note: Due to the large number of playe...