Why am I unable to purchase the Mercedes Benz GT Black Series using Gold?

We’re aware that some players were able to purchase the Mercedes Benz GT Black Series using Gold for a short time. This was an error on our ...

Why am I seeing different events from other players?

We noticed that some players are having difficulty participating & completing any Duality events. So to make it a bit easier, players wi...

Why was the Pagani Zonda Cinque Roadster removed from the Championship Showdown?

We've received reports that some players who were using the Pagani Zonda Cinque Roadster in the current Showdown event saw their T...

Why am I unable to see the crates for Duality Cup?

UPDATE:We're delighted to inform you that the issue is now fixed. Crates for the current Bugatti Duality Cup should now appear in your rare ...

Why am I unable to use the Porsche Taycan Turbo S in the current Showdown?

We’ve received inquiries regarding the Porsche Taycan Turbo S and why it cannot be used in the upcoming Championship Showdown. The CSR2 desi...

What is the car required for Prestige Cup Season 160?

We have received several inquiries regarding the confusion for the car required to participate with the Prestige Cup. We would like to infor...

Why am I unable to receive the items I have purchased?

We have received reports that players were unable to get the items they have purchased in the game. We are glad to inform you that this is a...

Why have the cars changed for the upcoming showdown week?

We have received positive player feedback on the new Lexus LC 500 and we want to give players another chance to showcase the car in showdown...

Why am I unable to upgrade the Elite levels of Lexus LC 500?

UPDATE:We're delighted to inform you that the issue preventing you from purchasing the Lexus LC 500 parts was already fixed. Players who did...

Why did I not receive the Pro Leagues rewards from the last season?

We've received reports that players did not receive their respective rewards from the last season of Pro Leagues. No worries! Our team has o...

Why am I getting a different Season Prize Car? Why do I see a sudden increase in my Cash?

Update 22.03.22 In light of the recent issue related to the Season 149 prize car changing from EV Porsche Taycan Turbo S to the Porsche 911 ...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working after updating to 3.7.1. ...

CSR2 Game Sync issue

Update (03.02.22):Once again thanks for your continued patience and support whilst the game sync issue has been resolved.We received confirm...

Why am I unable to access the latest Pro Leagues Season Event?

UPDATE:We have fully rolled out the 3.5 version for our Android users. We encourage you to update to the latest version and experience the f...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

What happened to the Gold Daily Trials?

We understand that some of our players have reported that the Gold Daily Trials are currently not available. This was an intentional change ...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why have you made changes to the way RP capping works?

We recently made some changes to the RP cap limit to remove some of the unnecessary complexity and confusion surrounding it. Players no long...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some of the players are having an issue with the abnormal timer of the game feature like cars and upgrades for example. We ...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...