Why has the American Road Trip 4 Los Angeles Crate Timer changed?

UPDATE 12/18/2024:We are happy to let you know that the American Road Trip 4 Los Angeles Crate Timer issue is now fixed. Please reload the g...

Where is Benji's Tuner Pit?

We are aware that some players are not seeing Benji's Tuner Pit on the map. Please manually close and reopen your game, and download the lat...

Collections Tournament Rewards Issue Update 16.12.2024

Update 16.12.2024We recently addressed an issue where incorrect car credits were mistakenly granted through inbox rewards. This issue has be...

Why am I not receiving the prize car from Las Vegas ShowDown?

UPDATE 01/11/2024:We have fixed the Las Vegas ShowDown issue! You should now receive the Plymouth Rides by Kam Barracuda 'Notorious' ca...

Why am I unable to watch Video Ads to earn Fuel?

We've been receiving reports that players are unable to watch ads or that the watch to earn feature is not working. Currently, each player w...

Why can't I access the Elite Tuner Chapter 4?

We know that you are all excited to complete the latest chapter of Elite Tuners, "Fortune Favors the Brave". To access this, "Sound of the U...

Elite Custom Token Limits

Elite Tuners has now fully launched and we wanted to remind you of the maximum* Elite Customs Tokens you can obtain in the game:15,000 Green...

Why am I unable to race in Izzy’s Assistance?

We’re aware that some of you have been unable to race in the current Izzy’s Assistance event. Izzy’s Assistance is spread between 4 events (...

Why am I not receiving my prizes?

We've received some reports that players aren't receiving their prizes, mainly from leaderboards across crew championships, prestige cups an...

Why can't wildcard activation settings be changed to admin only?

Why is the current system set up the way it is?Wildcards was designed to be an inclusive system that anyone can interact with in a crew, and...

Why was my account banned?

Account bans are issued to players who break our rules of fair play. We carefully examine and review all information available to us before ...

Why is the delivery timer countdown wrong?

We're aware that some players are having an issue with the abnormal timer for game features like cars and upgrades. We understand the impac...

Why didn’t I receive the Milestone / Season Car?

It can take a few hours for the Milestone car to be awarded out - please wait a few hours before contacting Player Support.To be awarded the...