Here are the steps on how to retrieve your game account password:
1. Click on Forgot Password.
2. Enter the e-mail address used to log-in to the game and submit.
Note: Make sure that it is a valid email address and there are no typographical errors.
3. Check your email. If you don’t get an email, check your SPAM and JUNK folder.
You will also receive a secret code, and if you're getting an invalid one, make sure to copy and paste the code only. Extra spaces and apostrophes will make the code invalid as this is key-sensitive.
If you're still having trouble resetting your password or can’t sign in to your account, click this link to get more help.