We've recently released a new version of Draw Something on both Android (2.400.078) and iOS (3.1.83). This update has improved sign-in flow and is aimed at making the game performance better.
Please follow the below steps to request a new password for your account:
1. If prompted, please enter the email address associated with the game and tap on Submit to receive a secret code to reset your password. Please note: You will receive instructions to reset your password only if you have updated to the latest version of game. If you've been experiencing any issues, please update the game and try again.
2. Copy the secret password reset code from your email and return to the game screen.
PS: If you haven't received a code, you might still be on the old version of the game. Please update the game to the latest version and try again.