Here are the steps in order for you to get in touch with us from within the game:

1. On your main screen, tap “Profile”.

2. Next, tap on the Gear Icon in the top right corner and navigate to Help.

3. This will bring you to our “Help and Support” window where you can find different self-help topics depending on the issue you are having.

4. If you can’t find the answers to your questions, simply tap on the “Contact Us” (iOS) or "Conversation" (Android) button in the upper right-hand corner.


So, what's the difference between contacting Customer Support from within the game and from the Zynga Support site?

  • Contacting Support from within the game is faster compared to getting into the support site from a different browser window.
  • It automatically generates information about your account, e.g your user ID. This allows us to address your issues in the game immediately.