My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue: Check...

Troubleshooting steps for iOS

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: C...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

How do I take a screenshot on iOS?

Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS device. This ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a s...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

How do I update my game on iOS?

For Apple (iOS) devices: Open the App Store app.Tap on your Profile in the top-right corner.Scroll down to the Upcoming Automatic Updates / ...

How do I update my game on Android?

(Note: Instructions may vary slightly depending on your device or software version.)   Open your Google Play Store by tapping the ...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

How do I force close the game on iOS?

For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

Facebook Connect issues on iOS

First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

Why is my Watch to Earn feature disabled after updating to iOS 11?

If you are experiencing difficulties in receiving your rewards when watching offer videos in your game, when using your iOS device (using iO...