Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:

Check your Internet connection

  • Make sure that your device is connected through WiFi, 3G, 4G or LTE.
  • If you play through a WiFi connection, make sure your router is on. Additionally, try not to play too far away from it, as you may lose the WiFi signal.

Restart your device

  • Make sure you have the latest version of the Messenger app installed from the Google Play Store:
  • Open your Google Play Store by tapping the icon from your homescreen.
  • Tap the Menu button, then select "My Apps & Games".
  • Find the App the list of pending updates and tap the "Update" button.

Restart your Messenger app by force-closing it: 

  • Go to "Settings" > "Applications" > "Manage Applications"
  • Select the app and tap "Force-Stop"
  • Return to the Home screen and restart the game app

Force close unnecessary background apps using the same steps as above.
Make sure that you have the latest software version of your device's operating system. (Note: Instructions may vary slightly depending on your device.)

To check if there is a system update available:

  • Open your device's Settings app.
  • Go to "System" > "Advanced" (or "About Phone") > "System update"

If the issue persists, uninstall/re-install the Messenger App

(*) Important: This step may cause your game progress to reset. Do not proceed with this step unless you made sure that you know your login credentials on your Facebook Messenger. If your game is not backed up, Zynga may not be able to retrieve it.

Steps to uninstall / re-install:

  • Go to "Settings" > "Applications" > "Manage Applications"
  • Select the app and tap "Uninstall"
  • Go to the Google Play Store to find and re-install the app.
  • Open the app
  • Re-connect to Facebook or log in with your email address