Refund requests should be submitted to the original payment processor (ex. Apple for purchases made in-app on an iOS device), as provided below. Refund eligibility is subject to the terms of use and other policies of the applicable payment processor.
To read Zynga's Refund Policy, please click this link: https://www.take2games.com/refund-policy
If you have a Billing-related issue with your purchase, please contact iTunes Support by clicking here for further assistance.
To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund.
App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support at this link:
Apple’s Support link: https://support.apple.com/contact
Amazon Refund Request
Zynga does not have the ability to process refunds for Amazon Appstore transactions since purchases made are through Amazon’s payment platform.
If you have a Billing-related issue with your purchase, please contact Amazon Support by clicking here for further assistance.
For Facebook or Google Purchases, please contact our customer support by clicking the "Contact Us" button located at the bottom of the page and one of our Billing specialists will be able to assist you.
You may request to cancel, return, or exchange purchases of digital content within 14 days of purchase if such request meets the conditions set out in our Refund Policy.
Please note that as soon as your purchase has been added to your account (which may happen automatically), or once you otherwise use, redeem or download the digital content (if earlier), you will lose the right to request a refund under our Refund Policy. This does not affect any rights you may have to return faulty products under any applicable consumer protection laws.
EEA & UK Players:
If you are a consumer residing in the European Union, the European Economic Area, or United Kingdom, prior to completing your purchase, please note that you consented to your purchase being immediately added to your account and you acknowledged that you would lose your right to cancel once your purchase has been added to your account.
Billing Support:
If you have a Billing-related issue with your purchase from any Zynga Store, or sideloaded Zynga game (including via Zynga Connect), please contact our Billing Support Team. Make sure to have the following information about your purchase to further our investigation:
1. The exact amount of the items you purchased, the approximate time of your purchase, and receipt confirmation numbers.
2. Your player ID/UID or ZID:
a. Locate the "Setting" widget within your game.
b. Look for the Help icon or Player Support icon.
c. You should be able to locate your ZID, Player, or Device ID at the bottom.
3. A screenshot of your purchase receipt which is not in pending status with your payment provider or the error you’re receiving.
How do I take a screenshot or screen video on my computer?
Nintendo Refund Request
Zynga does not have the ability to process refunds for Nintendo eShop transactions since purchases made are through Nintendo’s payment platform.
For help with Nintendo products or services, you can access most information on Nintendo's Support Website: support.nintendo.com
To request a refund, you can access the link related to refund request information:
You may also reach Nintendo of America Customer Support on this link:
- US and Canada: https://en-americas-support.nintendo.com/app/contact
Phone Support - All Nintendo products and services
- US and Canada: 1 (800) 255-3700
- Outside of US & CA: 1 (855) 548-4693