Q: I didn’t receive rewards from watching ads. Will you give them to me?
A: Please wait for a few seconds before pressing the 'Watch' button again to make sure you get the reward as there is a possibility of delays between the end of the Video Ad and the reward being given. We also encourage you to download the latest update via app stores containing bug fixes and game enhancements. Here's how:
How do I update my game on iOS?
How do I update my game on Android?
How do I update my game on Amazon Kindle?
Additionally, we suggest performing the following network connectivity troubleshooting steps below:
- Cycle your Wi-Fi or data connection through your device settings to enhance network connections.
- Disconnect your Wi-Fi router and modem physically for a few minutes before reconnecting again.
Q: Why is the Ad button grayed out?
A: We made some recent improvements to display a disabled button if there are no available videos to view, as they are provided by a third-party service over which we have no control.
Q: Is there a limit to the number of ads a player can watch?
A: Yes. To maximize the availability of ads for all players, there is a limit to the number of ads a player can watch.
Q: Ads aren’t loading or are ending prematurely. Is there anything I can do to fix it?
A: In most cases, this is the result of poor device performance, weak network connectivity, or having an active ad-blocker. To maximize your device’s performance, perform routine maintenance, such as clearing your cache, closing apps operating in the background and turning your device off and back on. Additionally, we suggest performing the following network connectivity troubleshooting steps below:
A: We made some recent improvements to display a disabled button if there are no available videos to view, as they are provided by a third-party service over which we have no control.
Q: Is there a limit to the number of ads a player can watch?
A: Yes. To maximize the availability of ads for all players, there is a limit to the number of ads a player can watch.
Q: Ads aren’t loading or are ending prematurely. Is there anything I can do to fix it?
A: In most cases, this is the result of poor device performance, weak network connectivity, or having an active ad-blocker. To maximize your device’s performance, perform routine maintenance, such as clearing your cache, closing apps operating in the background and turning your device off and back on. Additionally, we suggest performing the following network connectivity troubleshooting steps below:
- Cycle your Wi-Fi or data connection through your device settings to enhance network connections.
- Disconnect your Wi-Fi router and modem physically for a few minutes before reconnecting again.
Q: I’ve encountered an ad that doesn’t work in the game and have a screenshot of the ad. What should I do ?
A: If you have taken a screenshot of the ad, please send it to support along with the time this error occurred. This will help our team immensely in tracking down the specific ad.
We are always looking for ways to improve the Watch to Earn feature, and your feedback greatly helps. Thanks for your patience and understanding.