My game is not loading? What should I do?

If your game is not loading, it is important to try the following basic troubleshooting steps as they may help resolve the issue:   Ch...

How do I update my game on Android?

Open your Google Play Store by tapping the icon from your home screen.Tap the Menu button, then select "My Apps & Games&q...

How do I update my game on iOS?

For Apple (iOS) devices:1. Open the App Store, then tap Today at the bottom of the screen.2. Tap your profile icon at the top of the screen....

How do I force close the game on Android?

(Note: Instructions may vary slightly depending on your device or software version.) Go to "Settings" > "Applications" > "Manage Appli...

How do I force close the game on iOS?

For devices that have a Home Button:Press your Home button twice quickly.All your open apps will be displayed. Swipe left or right to locate...

Facebook Connect issues on Android

If you are experiencing any issues with Facebook Connect, please try the following steps:     Remove the connected...

Facebook Connect issues on iOS

First workaround:If you are experiencing any issues with Facebook Connect, make sure you have the most up-to-date version of the game. If yo...

Troubleshooting steps for Android

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways: (Note: Inst...

Troubleshooting steps for iOS

 Many game performance issues (i.e. loading, crashing, missing features, sync-ing of the game) can be resolved in the following ways: C...

Troubleshooting steps for Web browsers

If you experience a loading or connection issue, a good rule of thumb is to refresh the page once or twice. If refreshing does no...

How do I take a screenshot or screen video on my computer?

Together with the description of your issue, screenshots or screen videos (for more complex issues) are a great way to help Zynga Player Sup...

What is Cache and how do I clear my Cache?

Cache, pronounced cash, is a temporary storage place inside your computer. Your cache stores the files that are downloaded when you visit si...

How do I find my browser version?

FirefoxClick the Menu button  > Help  > About Firefox  or for older versions:Click Help on the menu bar > ...

How do I enable JavaScript?

Zynga games utilize JavaScript which is a client side technology. This means that the actual processing of some of the things that happen wi...

How do I take a screenshot on iOS?

Here's how to take a screenshot on iOS: Begin by getting whatever you want to take a screenshot of onto the screen of your iOS device. This ...

How do I take a screenshot on Android?

Instructions may vary according to device or software version and may require some practice. Begin by getting whatever you want to take a s...

Troubleshooting steps for Amazon Fire

Many game performance issues (i.e. loading, crashing, missing features, sync-ing of game) can be resolved in the following ways:(Note: Instr...

How do I take a screenshot on Amazon Fire?

Begin by getting whatever you want to take a screenshot of onto the screen of your Fire Tablet or Fire Phone. This could mean browsing to a ...

How do I update my game on Amazon Fire?

(Note: Instructions may vary slightly depending on your device.)Open your Amazon Appstore by tapping the icon from your homescreen.Tap the&n...

Why am I getting an Error Codes 0x80073cf0 and 0x803F8001 when I login to Microsoft Store or download an app?

The codes 0x80073cf0 and 0x803F8001 are errors with the Microsoft Store. It could be caused by the store cache, incomplete downloaded apps, ...

Troubleshooting steps for Microsoft Store apps on Windows PC

Restart the app completely. Type “Task Manager” in Windows search bar. You’ll see the Task Manager app, just click on it to open.Select the ...