Hot Topics
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Why am I missing Creature Stars and Crystals?
We’ve made a recent update to make the process of upgrading your Creatures easier and faster! Now, once you have enough rewards in your inve...
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Am I still getting Featured Creature Bonus Trophies?
I won a puzzle and noticed the rewards screen looks different. Why is that?We’ve made a recent update to simplify the way players see their ...
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Why do my friends have different in-game experiences than I do?
We greatly value all of our Harry Potter: Puzzles & Spells players. Having a dedicated and enthusiastic community helps keep our game fu...
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I completed the Puzzle Pass. Why did I not receive my Vault rewards?
There may be a delay of up to 24 hours before Vault rewards such as 8 Hours Unlimited Lives and 100 Trophies are added to your game account....
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Why am I having issues when watching a Video Ad?
Q: I didn’t receive rewards from watching ads. Will you give them to me?A: Please wait for a few seconds before pressing the 'Wat...
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Help! I'm being forced to change my creature from the unlock screen!
Our game team is aware of a current bug that results in not seeing the "continue" button when unlocking a new Magical Creature. This means, ...
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Unable to select "View" in Club Challenge Special Encounter
We are aware of a current bug that does not allow players to select the "View" button in Club Challenge Special Encounter. All other functio...
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