Why am I missing Creature Stars and Crystals?
We’ve made a recent update to make the process of upgrading your Creatures easier and faster! Now, once you have enough rewards in your inve...
Why am I getting a display issue in the Club?
Our team is aware that some players are experiencing a display issue with the Club Member's information. We apologize for the inconvenience ...
Am I Still Getting Featured Creature Bonus Trophies?
I won a puzzle and noticed the rewards screen looks different. Why is that?We’ve made a recent update to simplify the way players see their ...
Why do my friends have different in-game experiences than I do?
We greatly value all of our Harry Potter: Puzzles & Spells players. Having a dedicated and enthusiastic community helps keep our game fu...
I completed the Puzzle Pass. Why did I not receive my Vault rewards?
There may be a delay of up to 24 hours before Vault rewards such as 8 Hours Unlimited Lives and 100 Trophies are added to your game account....
Why am I having issues when watching a Video Ad?
Q: I didn’t receive rewards from watching ads. Will you give them to me?A: Please wait for a few seconds before pressing the 'Wat...
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