UPDATE 12/17

Good news! The issue with the missing purchased Guides has been fixed. Please make sure to update the game to its latest DLC to apply the fix.

Thanks for your patience while we worked on this.

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We are receiving reports that some players are missing their purchased Guides "Mr. Claus and Mrs. Claus" on their Island.

We apologize for the inconvenience. Our team is already aware of the issue and is diligently working on a fix to help you get back on track in the game.

We will update this article once the issue has been resolved.

Thank you for your patience and understanding.