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Known Issues 03/10/23

Machine maintenance 01/03/2023

Billing Phone Support Hotline Coverage

Why didn’t I receive purchased currency on my mobile device?

What forms of payment can I use to purchase virtual goods?

What Is Rich Pass?

What is Rich Pass Gold?

How Long Does A Gold Upgrade Last?

Can I win real money?

How do I set the bet amounts?

I have run out of Coins. Do I get more free ones?

Coin Boss

How do I play the Weekly Race?

What is the Daily Gifting Limit?

New and Improved Lucky Pet!

What are the perks of a Lucky Pet?

How do I level up my Lucky Pet?

What is Elite?

How do I join Elite?

Where can I Find Elite?

What is the Profile feature?

Do I need to be connected to Loyalty Lounge?

Will my changes sync to my other game profiles connected to Loyalty Lounge?

What are the odds for the number of cards and the rarity for each pack?

What is Rich! Collections?

How can I collect Cards?

What is a Cruise Crew?

How do I collect mementos?

How are the rewards shared?

How do I manage my account?

How do I find my ZID?

How do I contact Customer Support?

My game is not loading? What should I do?

I am having loading issues when on Cellular Data Mode. What can I do?

Why are my friends missing?

What is Loyalty Lounge (LL)?

What are Loyalty Lounge levels?

How do I sign up and start earning points and benefits?

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